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Shipping/Return Policy

Once our team processes your order within 1-2 business days, expect to get it within 7-15 business days, after purchase, depending on customs clearance. USA deliveries may be a bit quicker than the UK, Australia, and New Zealand. Almost all European and Asian countries will experience longer ship times.

Returns
If your product is defective, immediately let our staff know and we'll send you a replacement free of charge.

We are unable to accept returns on products damaged due to customer error.

Please contact our customer service at hello@treasurescout.co with a subject line "return request". Please do indicate your email address used for making the purchase and order# for speedy processing.

Refunds
Due to the nature of our deeply discounted pricing, we can only offer full refund if the product received is defective or unopened.

Other than that If you aren't completely satisfied with your purchase due to sizing or quality issue, simply send the product back and we'll promptly send you a new replacement product upon receipt of your return.

Please kindly contact us first by hello@treasurescout.co and we will create a ticket to note that you will return the item to us and you'll need to provide us with the tracking number to make sure that it is actually being returned.

Cancellations
If you cancel your purchase within 24-hours, we can unconditionally refund your money. Otherwise, your items will have to be sent back to us once they reach you.

Shipping Costs
It is your responsibility to pay any shipping costs when returning a product. These costs are nonrefundable. Should you receive a refund on your purchase, the cost of shipping will be deducted from it.

The time it takes for your exchanged product to reach you will largely vary on your location.

Should the item you return be over $75, we strongly encourage you to use a trackable shipping service or shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item(s).

Sale Items
Sadly, we do not offer refunds on sale items. Only regularly priced items are refundable.

Should you need more information about our refund policy, please reach out to us by using this contact form. Our customer service reps are available 24/7 to assist you.

SHIPPING

Once our team processes your order within 1-2 business days, expect to get it within 10-15 business days, after purchase, depending on customs clearance. USA deliveries may be a bit quicker (within 5-8 working days as it is shipped in the USA) than the UK, Australia, and New Zealand. Almost all European and Asian countries will experience longer ship times.

Alert: Please note that due to the impact of Corona virus Covid19, many logistics companies have reduced operations thus less airplanes/trucks will be deployed to ship goods across the world and this will likely cause a delay in shipping/delivery time. Please understand that this is something outside of our control and we do appreciate your patience in these challenging times.

If you decide to place an order, please understand that delays are very likely due to covid19 and we do not suggest placing an order if you expect 2-3 days delivery.

 

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